Due to the fresh and often organic nature of our produce, returns of perishable goods cannot be accepted. Should there be an incorrect, faulty, or damaged item in your delivery we must be informed within 5 days of the package being received in order to offer replacements or refunds. Images of defective or incorrect items may be requested in order for us to file claims with our delivery providers.
Refunds (if applicable)
Once your return is approved, we will send you an email to notify you of the approval of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges and Replacements (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we’ll aim to get a replacement item to you as soon as possible.
Exchanges and replacements will be dispatched in line with time windows in our standard shipping policy.