LOVE ME, OR GET YOUR MONEY BACK

Plant based, packed with taste

Due to the fresh and often organic nature of our produce, returns of perishable goods cannot be accepted. Should there be an incorrect, faulty, or damaged item in your delivery we must be informed within 5 days of the package being received in order to offer replacements or refunds. Images of defective or incorrect items may be requested in order for us to file claims with our delivery providers.

Refunds (if applicable)

Once your return is approved, we will send you an email to notify you of the approval of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@honestlytasty.co.uk

Exchanges and Replacements (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@honestlytasty.co.uk and we’ll aim to get a replacement item to you as soon as possible.

Shipping

Exchanges and replacements will be dispatched in line with time windows in our standard shipping policy.

Terms & Conditions

Short Terms and Conditions

Terms & conditions apply. GB, 18+. Usual restrictions apply. Offer valid until 23:59 on 31/12/2026, OR when 1000 unique, valid claims have been received, whichever is sooner. Maximum one offer per person. Participating product only - Honestly Tasty Garlic & Herb. Only valid for purchases from Marks & Spencer stores.

General

These rules apply to the "Honestly Tasty Garlic & Herb Money Back" Action (hereinafter, the "Action") of Honestly Tasty Ltd. (hereinafter, the "Organiser"), whose head office and offices are established at The Former Wood Green Post Office, 191 High Road Wood Green, London, N22 6DZ.

By participating in this Action, you accept these Action rules in their entirety. The purpose of the Action is to promote products sold under the Honestly Tasty Ltd brand (hereinafter, the "Brand").

The Action takes place from 28/05/2024 12:00 a.m. to 31/12/2026 11:59 p.m. (the "Action Period") or until 1000 unique, valid claims have been received, whichever is sooner. The Action is valid for participating Honestly Tasty Garlic & Herb only (hereinafter the “Product”). If the conditions are met, you can receive a bank payment of £3.69 for one (1) pot of Honestly Tasty Garlic & Herb (or the amount that you paid for it, evidenced by receipt/proof of postage). Within the framework of the Action, there will be a maximum of 1000 redemptions. The action is only valid in Marks and Spencer stores in England, Wales, and Scotland. The Action is announced through organic posts on Honestly Tasty's social media channels, CRM mailer, and print material.

participation

Participation in the Action is (exclusively) open to persons domiciled in England, Wales, and Scotland. The following are excluded from participation: (a) the employees of the Organiser and their partners or members of their families domiciled under the same roof, as well as (b) any person directly or indirectly involved in the organisation of this Promotion Action in any way. Organised and/or collective participation in the Action will be considered as abuse and will result in the automatic exclusion of the participation concerned. Participation is personal and nominative; in no case may the participant participate on behalf of others. The Organiser reserves the right to exclude from the Action a participant who has provided invalid or false personal information. Unfair practices such as, without limitation, scripts, software, robots or e-mail addresses, or any other process which makes it possible to automate participation without physical intervention, or, more generally, circumvention of these Action rules in order to participate in an unauthorised and/or fraudulent manner, are not allowed. The Organiser reserves the right to exclude any participant who violates this provision from participation in the Action, as well as in future Actions by the Organiser.

Course of the Action and Determination of the Participant

To participate in the Action, the participant must, during the Action Period:

Click on the link via social media or email, or scan the QR code on-pack; surf the Action page; and click on the CTA button.

Buy one (1) of the following Products: Honestly Tasty Garlic & Herb, available via selected Marks & Spencer stores.

Participants are required to keep a copy of the receipt for their purchase.

Follow the instructions on the website, and fill in the necessary data via the form provided.

Detailed Claim Submission

Only valid applications will be accepted. A valid application comprises a completed, legible, online application form, including:

Applicant’s full name;

A current and valid email address;

Applicant’s bank account details where the refund should be sent;

An uploaded photo of a valid itemised till receipt as outlined above.

The Promoter reserves the right to refuse any uploaded till receipts/proof of purchases that:

Are out of focus/blurry;

Do not have a participating product clearly visible;

Are old, out of date, or fall outside of the stated promotional period;

Show store locations in geographical locations outside the stated promotional area;

Are not unique to the individual.

The Promoter reserves the right at its sole discretion to disqualify any individual found to be tampering with or altering till receipts. Any attempts to submit any invalid till receipts may result in the participant’s application being frozen and possibly deleted. Only one entry per person is allowed. Unique identity is determined collectively by payment details, mobile number, and email address. Aside from the costs necessary to carry out the procedures set out above (for example, travel, internet connection, etc.), there are no other costs necessary to participate in the Action. Stocks are subject to availability, while stocks last.

Reimbursement

The participant will receive, if all the conditions are met, their Refund within 30 working days after their claim is accepted. The Refund will be distributed to the participant by reimbursement to the bank account using the details provided. In the absence of a reaction (within the deadlines) or in the event of any other infraction in any way whatsoever (for example, if it appears that the participant does not meet the conditions for participation), the Organiser reserves the right not to grant Refund. Refunds cannot be exchanged for cash or other prizes. The Refund cannot be divided and can only be accepted as it is granted.

Rules of good conduct

Participants may not use the Action to express religious or political ideas. Participants may not harass, insult, discriminate or make sexual innuendos. Participants may not have abusive, offensive, obscene, harassing, hateful, immoral, violent, sexually motivated, racist, humiliating, defamatory, discriminatory, indictable, or inciting language or behaviour to such acts. Participants may not place worms, viruses or other harmful software on any Action Page or any other website or social network page of the Organiser. Participants may not behave contrary to the law, regulations or public decency, or any right of third parties (including intellectual property rights), or incite acts contrary to law, regulations or public decency, or any third party rights (including intellectual property rights). Participants may not in particular harm in any way whatsoever the Organiser, the companies and brands related to the Organiser or the Brand.

Personal Data

The personal data that the Organiser collects within the framework of this Action will be used in order to be able to carry out this Action and, if necessary, if the participant has checked the corresponding box, for direct marketing purposes. This personal data will be used in accordance with the legislation concerning the protection of personal data. The data collected by Honestly Tasty Ltd, will only be used for the execution of the Refund. The Organiser will keep personal data for as long as necessary to achieve the purpose(s) described above. Participants have a right of access and correction concerning their personal data, as well as a right to request the cessation of the use of their personal data. For Subject Access Request Contact: For email requests: support@honestlytasty.co.uk. For the rest, the privacy policy and “cookies” policy of the Organiser remains fully applicable (see https://honestlytasty.co.uk/policies/privacy-policy).

Responsibility

The Organiser is not responsible for any costs or expenses (e.g., internet connection, travel) incurred as part of the Action. The full cost of participation in the Action is borne by the participant. The Organiser and/or third parties to whom it has called in the context of the Action are not responsible for faults and/or faults on/in or relating to the Internet, the Action Page or any website mentioned in these regulations, cable networks (or other relevant networks), software or hardware as well as for any possible incorrect entry and/or processing of personal data. The Organiser is not responsible for defects in Refunds and does not provide any warranty on the Products. Errors in printing, spelling or composition and similar errors have no value and cannot be invoked as a remedy against the Organiser. The Organiser excludes for the rest all liability of the Organiser and/or third parties to which it has appealed within the framework of the Action, including the Refund and the Products, within the limits permitted by law. In the event that this Action is advertised on Facebook, Instagram or other external channels, it is specifically pointed out that this Action is in no way sponsored, approved or administered by, or associated with, Facebook, Instagram or these other external channels, which are not responsible for this.

Final provisions

No element of the Action or relating to it may be reproduced or published without the express prior written authorisation of the Organiser. No rights arise from this Action or its results. If one or more provisions of these Rules of Action should be considered void or be cancelled in whole or in part, the rest of the provision(s) in question and the Rules of Action will remain fully applicable. The Organiser reserves the right, in a reasonable manner and taking into account the concrete circumstances, to adapt the rules of the Action and/or interrupt or stop the Action, without prior notification and without being able to assume any responsibility that it would be. The participant is required to check these Action rules on a regular basis. The Organiser also reserves the right not to attribute the Refund in the event of abuse or fraud to these rules, without the participant being able to assert any right against the Organiser.

These Action rules and the Action are subject to UK law and are interpreted and executed in accordance with UK law. Only the courts of the UK are competent for possible disputes relating to the interpretation or application of the rules of Action.